Lead-in cable faulty or damaged? Need your cable repaired or a lead-in cable installed for your NBN connection?  

ARCS Technicians are fully certified to repair/replace or install your cable from the carriers pit to your 1st socket or MDF. All of our technicians are fully accredited to install, repair, or replace lead-in cables.

For NBN/VDSL and Cable Broadband Internet services this can be achieved through either underground or above ground (aerial) cable. We also cover fiber and RG6 for HFC to the PCD. With today’s technology, lead-in cables can comprise of copper, HFC (Hybrid Fiber Coax), or fiber.

The type used will depend on the type of network installed within your area. Our technicians are qualified to install, repair, or replace Telstra/NBN underground or aerial cables.  Including 2 pairs of up to 100 pair copper cables to your premises, including FTTN/B & FTTP or HFC cabling.

Turn to the experienced technicians that you can trust. 

ARCS has you covered for all your Lead-in cable replacements or upgrades. 

Call ARCS today on 1300 638 311


Copper Including:

  • Cat6
  • Fibre Lead-Ins
  • Aerial
  • Underground
  • RG6 HFC
  • RG11 HFC


A Lead-In cable is a physical connection between your home and the carrier’s network that allows home phone and internet services to be supplied to your property. The carrier (Telstra or NBN) is responsible for supplying the majority of the network, however you’re responsible for supplying the trench or conduit to the PEP (Property Entry Point). On private property through which Lead-in cable will be installed through to the NTD or  1st point.  

The network owner (either NBN or Telstra) is responsible from the PEP to the pit, or to save time you can engage a certified contractor to complete the work connecting your lead-in into the pit.  A Lead-In installation whether underground or aerial can be determined by the network type installed in your street.


You may require a new Lead-In if you’re requesting a new home phone service, bundle internet service, or cable internet service and your property fits one of the following descriptions:

  • You have a new property.
  • It’s been renovated.
  • There has been a knockdown/rebuild.
  • There has never been a home phone or cable internet connection before.

If your property has had a previous home phone or cable internet connection (and no renovations or re-development has occurred), It’s likely that your home already has a lead-in cable installed. An indication of an existing lead-in is a grey wall box on the side of the property or an overhead aerial cable directly from a street pole to the property.


We can locate damaged or blocked underground lead-in pipes, and repair as required in order to be able to reinstall a new cable. This is a more cost-effective solution than spending thousands to have a complete new lead-in pipe installed.  

With most copper lead-ins now being in place for over 30 years, this can be a result of internet faults.  These include drops-outs, high resistance causing slow speeds being unable to connect.  

We can test and repair all internet faults and provide a report or resolution to repair your service.