Keeping you connected

Keeping you connected


Keeping you connected


Lead-in Cable faulty or damaged, Need your cable repaired or a lead-in Cable installed for NBN,  ARCS Technicians are fully certified to repair/replace or install your Lead-in cable from the carries pit to your 1st socket or MDF.  All our Technicians fully accredited to install, repair or replace lead-in cables.

For ADSL/VDSL  and cable Broadband Internet services, As your lead-in connects your home or office to Telstra or NBN's network.  This can be achieved by either, underground or above ground (Aerial) cable.  We also cover fibre and RG6 for HFC to the PCD.  With today's technology Lead-in Cables can comprise of Copper, HFC (Hybrid Fiber Coax) or fibre.

The type used will depend on the type of network installed within your area.  Our Technicians are qualified to install, repair or replace Telstra/NBN underground or aerial lead-in cables.  Including 2 pair up to 100 pair copper cables to your premises, including FTTN/B & FTTP or HFC cabling.

ARCS has you covered for all your Lead-in cable replacements or upgrades

Lead-in Cable Types

Copper Lead-ins Including


Fibre Lead-Ins





What Is a Lead-in?

A Lead-In cable is a physical connection between your home and the carrier's network that allows home phone and internet services to be supplied to your property.  The carrier,  Telstra or NBN is responsible for supplying the majority of the network, however, you’re responsible for supplying the trench or conduit to the PEP (Property Entry Point).  On private property through which Lead-in cable will be installed through to the NTD or 1 st point.  The network owner either NBN or Telstra is responsible from the PEP to the pit, or to save time you can engage a certified contractor to complete the work connecting you lead-in into the pit.  A Lead-In installation whether underground or aerial can be determined by the network type installed in your street.

Do I need a Lead-in?

You may require a new Lead-In if you’re requesting a new home phone service, bundle internet service, or Cable internet service and your property fits one of the following descriptions:

It’s brand new

It’s been renovated

It’s been knocked-down/rebuiltIt’s never had a home phone or Cable internet connection before

If your property has had a previous home phone or Cable internet connection (and no renovations or re-development has occurred).  It’s likely that your home already has a Lead-in cable installed. An indication of an existing Lead-in is a grey wall box on the side of the property or an overhead aerial cable directly from a street pole to the property.

Repairing Damaged Underground Lead-in:

We can locate damaged or blocked underground lead-in pipes, and repair as required in order to be able to reinstall a new cable.  A more cost-effective solution than spending thousands to have a complete new lead-in pipe installed.  With most copper lead-ins now being in place for over 30 years, this can be a result of internet faults.  These include drops-outs, High resistance causing slow speeds being unable to connect all.  We can test and repair all internet faults and provide a report or resolution to repair your service.